Privacy Policy
Rootline ("we", "us") provides educational bonsai guidance and a daily letter service. This policy explains what we collect and how we use it.
Information we collect
- Email address (account / trial / letters)
- Photos and text you submit for consultation
- Payment details processed by Stripe (we do not store full card numbers)
- Basic usage data (pages visited, device type)
How we use information
- Provide photo guidance and send daily letters
- Process subscriptions and customer support
- Improve our service (including AI responses; we may use anonymized patterns)
Third parties
- Stripe — payments
- OpenAI — processing consultation photos/text
- Resend (or similar) — email delivery
- Vercel — hosting
Retention & deletion
You may request deletion of your account data by emailing us. We will respond within a reasonable time, subject to legal and accounting requirements.
Contact
Questions: hello@rootlinebonsai.com
This is an MVP policy for a US-focused launch and may be updated as the service grows.